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Customer Service
Welcome to the new improved Bell Sympatico Customer Service site!

March 2002

Our new Customer Service site was designed to give you, our members easy access to all your customer service needs: manage your account, check your email, troubleshoot technical problems, keep up to date on our latest offerings and more! Nothing has been removed.

What's New?

Some highlights designed to make the site more usable:

  • Quicker access to your account management tool.
    Sympatico Self Care is a few clicks closer. On our main Customer Service page simply enter your User ID and password in the blue Members box, and then click GO.

  • Check your email from anywhere, in your browser.
    You can log in to GetEmail directly from the
    Customer Service main page.

  • You can now search for what you want.
    Find Sympatico information you need faster, easier. Simply type the words in the search box and then click GO.

  • One-click access to any topic!
    Find help fast with our topic shortcut menu. Click and select any item in the list and you're automatically transported to the corresponding page

  • News and updates to our service are front and centre.
    We are constantly improving our service and offering new deals to our members. This is where you find out What's Happening.

  • Easier to return home.
    You can always go home again. To return to the main page, simply click on " Customer Service " on the upper left of every page, or the "Home" link at the top right.

  • Nothing was removed!
    Everything you expect to see when visiting our site is still there. Links to all the major sections the site are available from the navigation bar on top of every page. Furthermore, access to the information you need is always available from the search box or the topic shortcut menu.

~ What's Happening ~
Check here often for updates and news for Bell Sympatico members. Click for more items.

FREE Sympatico Download!
Help us improve your high speed Internet connection! This download will help us deliver the best service possible. Get the FREE IP Insight tool now from

Help us help you!
Sympatico Member Services can help you with Sympatico and Internet-related difficulties. But please check our list of what is and is not supported.

Antivirus service
Stay on top of the latest viruses with this service. Your protection will be automatically updated on an ongoing basis! Find out more.

More email addresses. Access your email from anywhere.
Exclusively for Bell Sympatico Dial-up Unlimited and High Speed Internet members. Find out more.

Sympatico Tech Tip
Click for more tech tips Don't want to be bothered by popup windows or unwanted animations that sometimes freeze your browser?
You can turn off JavaScript in your browser and get rid of those annoying popup windows! To do this in Netscape Communicator, simply click the Edit menu and then click Preferences. In the preferences menu, click Advanced and click to remove the checkmark beside "Enable JavaScript" and you're done. To re-enable JavaScript, simply put the checkmark back in the box. Warning: Web sites that require JavaScript, such as Sympatico Self Care will not work properly if you do this! You will have to re-enable JavaScript in order to use them.

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