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Customer Service
Welcome to the new improved Bell Sympatico Customer Service site!
www.service.sympatico.ca


March 2002

Our new Customer Service site was designed to give you, our members easy access to all your customer service needs: manage your account, check your email, troubleshoot technical problems, keep up to date on our latest offerings and more! Nothing has been removed.

What's New?

Some highlights designed to make the site more usable:

  • Quicker access to your account management tool.
    Sympatico Self Care is a few clicks closer. On our main Customer Service page simply enter your User ID and password in the blue Members box, and then click GO.







  • Check your email from anywhere, in your browser.
    You can log in to GetEmail directly from the
    Customer Service main page.




  • You can now search for what you want.
    Find Sympatico information you need faster, easier. Simply type the words in the search box and then click GO.

  • One-click access to any topic!
    Find help fast with our topic shortcut menu. Click and select any item in the list and you're automatically transported to the corresponding page



  • News and updates to our service are front and centre.
    We are constantly improving our service and offering new deals to our members. This is where you find out What's Happening.



  • Easier to return home.
    You can always go home again. To return to the main page, simply click on " Customer Service " on the upper left of every page, or the "Home" link at the top right.



  • Nothing was removed!
    Everything you expect to see when visiting our site is still there. Links to all the major sections the site are available from the navigation bar on top of every page. Furthermore, access to the information you need is always available from the search box or the topic shortcut menu.



~ What's Happening ~
Check here often for updates and news for Bell Sympatico members. Click for more items.

Understand your Sympatico bill
Know what date of the month you are billed, how bills are pro-rated and more. Click here for details.

Help us help you!
Sympatico Member Services can help you with Sympatico and Internet-related difficulties. But please check our list of what is and is not supported.

Antivirus service
Stay on top of the latest viruses with this service. Your protection will be automatically updated on an ongoing basis! Find out more.

Fast = Fun
Don't miss all the thrilling sights and sounds available online. Movie and music buffs are in for a treat! Prefer multiplayer games or chat rooms? Your options are endless! Click to see if High Speed is available in your area.

Sympatico Tech Tip
Click for more tech tips Problems connecting with High Speed?
Try resetting your modem. Simply shut down your computer, then turn your high speed modem off using the power button on the modem, wait 30-45 seconds and then turn it back on. Once the modem lights remain steady, you're ready to try again - turn your computer on and connect to the Sympatico service.

  Bell  © 2003 Bell Canada Inc. All rights reserved.