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Customer Service
Welcome to the new improved Bell Sympatico Customer Service site!

March 2002

Our new Customer Service site was designed to give you, our members easy access to all your customer service needs: manage your account, check your email, troubleshoot technical problems, keep up to date on our latest offerings and more! Nothing has been removed.

What's New?

Some highlights designed to make the site more usable:

  • Quicker access to your account management tool.
    Sympatico Self Care is a few clicks closer. On our main Customer Service page simply enter your User ID and password in the blue Members box, and then click GO.

  • Check your email from anywhere, in your browser.
    You can log in to GetEmail directly from the
    Customer Service main page.

  • You can now search for what you want.
    Find Sympatico information you need faster, easier. Simply type the words in the search box and then click GO.

  • One-click access to any topic!
    Find help fast with our topic shortcut menu. Click and select any item in the list and you're automatically transported to the corresponding page

  • News and updates to our service are front and centre.
    We are constantly improving our service and offering new deals to our members. This is where you find out What's Happening.

  • Easier to return home.
    You can always go home again. To return to the main page, simply click on " Customer Service " on the upper left of every page, or the "Home" link at the top right.

  • Nothing was removed!
    Everything you expect to see when visiting our site is still there. Links to all the major sections the site are available from the navigation bar on top of every page. Furthermore, access to the information you need is always available from the search box or the topic shortcut menu.

~ What's Happening ~
Check here often for updates and news for Bell Sympatico members. Click for more items.

Understand your Sympatico bill
Know what date of the month you are billed, how bills are pro-rated and more. Click here for details.

FASTER SPEED with Sympatico™ Ultra Internet service
Up to 3 times as fast as Sympatico High Speed internet service. Click here for details.

Learn about Computer Security
Learn more about computer viruses and Internet security-related issues. Find out more.

Upgrading to Windows XP?
The Sympatico service and Windows XP - What you need to know before you make the switch to XP.
Sympatico Tech Tip

Click for more tech tips Having a problem logging on to Sympatico Internet or your Sympatico email?
When logging on (authenticating) to any Sympatico service, your user ID (looks similar to b1xxx99) and your Password always have to be typed in lowercase (no capital letters). Sometimes your keyboard's "Caps Lock" key may be enabled without you noticing. To make sure Caps Lock is disabled, look at your keyboard lights. Generally there are 3: One that says "Num Lock", one that says "Caps Lock" and one that says "Scroll Lock". Make sure the "Caps Lock" light is OFF. If it's ON simply press your "Caps Lock" key and the light should turn off. You can now enter your User ID and Password in lowercase.

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